Submitting Your Watch For Repairs
For service evaluations and repairs within the United States, please send your watch via insured carrier to our Torrance, CA facility. Be sure to package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. Please note that all shipping containers and packing materials are discarded upon receipt, so please do not include anything you wish to be returned.
Address your package to:
CWA
Attn: Customer Service
1000 W 190th St
Dept R
Torrance, CA 90502-1040
Email: service@bulova.com
Please complete our online Repair Submission Form detailing the repairs you would like performed as well as a daytime telephone number, email address, and your return address. Be sure to keep a copy of your letter for your records, and note the case and serial numbers.
If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. Chargeable repair work will not commence until we have received your approval. You may authorize Bulova to proceed with the repair by email or telephone. Repair work must be paid for by credit card. Please note: We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece.
Turnaround time varies by time of year, but generally runs about 10 to 12 business days (not including transit time) after approval and payment of an estimate. Warranty work will flow through without an estimate and is usually completed within 10 to 12 business days (not including transit time) after receipt.
Repair Status
If your timepiece is currently with our Torrance service facility for evaluation or repair, go to bulova.com/repairs to view the current status. You will need to enter your service order number (which begins with the letters "SO") and your zip code.
BULOVA SERVICE CENTERS - U.S.
CWA
Attn: Customer Service
1000 W 190th St
Dept R
Torrance, CA 90502-1040
Email: service@bulova.com
As Bulova’s unwavering support for Veterans Watchmaker Initiative, we proudly announce VWI as an Authorized Service Center.
Please contact the service center at (302) 378-7088 to obtain a service repair number before sending watches directly to VWMI service.
Once the number is received, ship directly to:
VWMI SERVICE
VWMI "service number"
PO BOX 51
ODESSA, DE 19730
Email: service@vwmi.org
You may also contact:
SWISStime care, Inc.
5775 Waterford District Drive, Suite 340
Miami, FL 33126
Phone: (305) 262-4888
Fax: (305) 262-4890
Email: service@swisstimecare.com